We prioritize the protection of our client’s information when they visit our websites. Our utmost concern is maintaining a high level of privacy for all our clients. Our privacy policy outlines the collection and use of your data to provide the best services. The information is gathered with the explicit consent of our customers and clients for various purposes, including promotional strategies, advertising, informative mailings, and more.
If any of our customers or clients decide to discontinue working with us, we assure you that the data provided by them will continue to be safeguarded according to our policy.
The collection of information by Kent Visual Design serves as a means of self-assessment. We gather this information to improve the quality of our services and provide you with information that aligns with your specific interests. The collected data also allows us to understand how many new customers we have acquired and what factors led them to discover our services.
Primarily, Kent Visual Design collects information to enhance the services we offer and deliver relevant information and services based on your interests. Additionally, we utilize the data to analyze and measure the effectiveness of our performance. For instance, aggregated data provides insights into the number of visitors we attract and how they navigate our websites.
The information we gather about our customers and clients is totally provided by them on a voluntary basis. The data can be presented in different ways by customers depending on what kind of service they choose.
For example, your credit card info can be shared with us while you have signed up on our website or while giving information on the phone. Our payment process is carried out by a third party like PayPal, 2 Checkout, Authorize, and Stripe. The companies mentioned above will never retain, share or restore your data as they are only entitled to carry the billing of our services.
If our customer or client wants to run a promotional campaign, we might extract some information from them which includes name, physical location, address, credit card information, and other related information in order to complete the task. The above information is extracted during the registration process.
Your e-mail is required so we can send you relevant information regarding the services you have opted for. Your e-mail is also used to make you aware of our upcoming plans and projects which could be of your interest. However, with every promotional message, we always have the option of unsubscribing, or you can unsubscribe by sending us an e-mail at info@kentvisualdesign.com.
To send promotional emails, we may request your personal details, such as your email address, phone number, business name, and location. When composing the email, please include "promotional messages opt-out" in the subject line if you prefer not to receive such emails.
When opting for our services, you have the option to provide your credit card information online or over the phone. Importantly, our payment process is facilitated by trusted third-party providers such as PayPal, 2Checkout, Authorize, and Stripe. These third-party companies handle the payment transactions on our behalf.
We strictly adhere to our policy of not associating any customer-provided information with the information available on our website. The details you provide during registration or sign-up are solely used to deliver relevant information about our services to you. If there are any changes to your personal information, you have the option to correct, update, or delete it by contacting us via phone or email.
In accordance with our policy, any data you provide is strictly kept confidential and not shared with any third parties. However, in the event that our company is sold or merged with another firm, your data may be transferred as part of that process. Additionally, we may share your data with our trusted advisors, but they are not permitted to use your personal information for their own purposes.
It is important to note that we reserve the right to disclose your information if required by law. We believe that such disclosure is necessary to protect our rights and comply with a legal proceeding, court order, or lawful process served on our website.
The data we collect from you is retained for a specific duration, even if our association or the agreed-upon work has ended. This applies whether you have recently acquired our service and later terminated it, decided not to proceed with the service offer, or have utilized the service and fulfilled the terms. Regardless of the scenario, your data will be retained by us for a period of four years following the termination of our partnership, the date you declined our service offer or the date when the service offer was unavailable.
During the mentioned data retention period, you have the option to request the deletion of your data from our database. To do so, you can contact us via phone, chat, or email. Please provide your name, email address, telephone number, physical location, business name, and area in the subject line of your message, along with the phrase "Remove Personally Identifiable Information." This will enable us to appropriately identify you and process your request for data removal. It is important to note that any data that can be used to personally identify you is not dependent on the retention period and cannot be erased.
We maintain connections with various websites, including those of our customers, advertisers, business partners, and associates. It is important to note that we do not have control over the daily operations or practices of these websites. As a result, we are not responsible for the policies and information handling practices employed by these third-party sites. We strongly recommend that you independently assess and understand how these websites collect and utilize personal information.
At Kent Visual Design, we place a high priority on the security of the information stored in our systems. We employ industry-standard security measures to protect your data from unauthorized access. These measures include the use of firewalls and encrypted protocols to safeguard the confidentiality and integrity of your information.
We have implemented a comprehensive security system designed to prevent the misuse or unauthorized alteration of your data. For sensitive information such as credit card details, we utilize secure socket layer (SSL) encryption to ensure the information is transmitted securely.
Our employees undergo training to ensure they understand the importance of data protection and are equipped to handle and safeguard your information appropriately. We regularly review internal and external resources to assess the effectiveness of our security processes and make necessary improvements to maintain a high level of security.
Kent Visual Design guarantees unlimited revisions based on the specific packages offered. Clients are welcome to request revisions according to their package without incurring any additional fees. However, it is important to note that the design and concept of the project will remain consistent, and the client can choose to provide feedback and revisions for any of the options provided. Revisions for multiple options may not be possible or may be subject to separate charges.
The standard turnaround time for revisions is typically 48 to 72 hours for logo and website design and 3 to 5 days for video animations, and the timeline for software, apps, and games may vary depending on the scope of the revision. Similarly, the timelines for functionality and development revisions may also differ depending on the complexity of the work involved.
For revisions related to digital marketing strategy, the timeline will depend on various factors such as research, mediums used, budget considerations, and the overall size of the marketing plan.
We strive to accommodate our clients' revision requests within the specified timelines and ensure the necessary changes are made to meet their expectations and requirements.
No information is gathered from visitors who are younger than 13 years old.
Our policy is subject to change over time, and in the event of any changes, we will provide updates to our valued customers. We reserve the right to modify our security statement as necessary, and we encourage you to regularly visit our website to stay informed about any updates or revisions to our policies.